FAQ's

How can I track my shipment?

We currently have a 1-4 business day turnaround time in our warehouse. That means it will take 1-4 business days to get your order ready and ship it out. Once your order is ready to ship you will receive a shipping confirmation email with a tracking number.

Are Crystal+Irie Products vegan?
Yes, we do not use animal fats in our products and we are 100% Cruelty Free and Vegan.

Does my soap come with a real crystal?
Yes, we do use real tumbled crystal stones in our crystal soaps. We make a variety of soaps with and without crystals. Please check our product descriptions to make sure you order the correct item.

How can I cancel or change my order?
To cancel or add to an order please email us at customerservice@crystalirie.com
Does Crystal+Irie do custom orders?
Yes, we do make custom orders. Only available for wholesale purchases. Email us at customerservice@crystalirie.com 
to get the ball rolling.
How can I sell Crystal+Irie at my shop?
If you are interested in having our soaps in your shop, shoot us an email at wholesale@crystalirie.com
Do you offer wholesale pricing?
We do have wholesale pricing. If you are interested in opening a wholesale account please reach out to us at wholesale@crystalirie.com
Does Crystal+Irie offer gift cards?
Yes. We do offer Gift Cards at the moment.
Is it normal for my soap to change color/ discolor?
Yes! We make products with natural oils and ingredients. Especially products containing natural colorants, flowers, herbs or vanilla. Products containing vanilla may yellow or brown over time. Natural colorants have a tendency to fade over time. It's totally normal.
Do you test on animals?
No we are proud to be 100% cruelty free and vegan company.
How can I contact Crystal+Irie?
If you have any questions or just wanna say hello you can get in touch at hello@crystalirie.com
Are your products ready to ship?
Our products are ready to ship, but during high volume times and holidays, processing times may be 5-10 days to allow us to make and prepare your order.
How much is shipping?
Shipping cost are calculated at checkout by weight and location, so prices vary. To calculate your exact shipping, when you're done shopping enter your address during checkout and we'll give you your shipping cost in real time. What you see at checkout is the price we pay. We offer free shipping on orders over $75 in the USA only.
Do you ship internationally?
Yes, we sure do. Chances are if USPS, UPS or Fed Ex delivers to your area so do we.
What is your average processing time?
Normal processing time is 5-10 business days.
Do you have a retail shop?
No, we are only a e-commerce brand but soon maybe. :)
Can I return my order?
If your items are damaged or broken please email customerservice@crystalirie.com with a photo of the damaged item and we are happy to issue a refund, store credit, or a replacement. If your item is not damaged, due to the nature of the product, we currently do not accept returns. We also do not accept returns on sale items.
Do you deliver to PO boxes?
We do deliver to PO boxes.
What are the sizes of your soaps?
Crystal+Irie offers a variety of soaps. Full size crystal bars, Mini bars, Circle bars and Block soaps. Our mini soaps are 3.5 oz, block soaps are 6 oz each and all others weight 5oz. ( Weight of soap is not including stones, weight may vary for each soap)
  • Crystal Soap Bars       3.25" x 2.5" x 1.25"
  • Mini Crystal Bars        2.5" x 1.75" x 1.25"
  • Circle Crystal Bars     3" Diameter x 1.25"
  • Block Soaps                2.25" x 2.25" x 2.25"
After I have finished the soap what do I do with the crystal? 
There is no wrong way to use your crystals. Some people wear them or carry it with them to tap into their energy.  You can keep it in your pockets and use it as a touch stone throughout the day to help ground you. You can also meditate with them, or toss them in your bath to wash away negative energy. You can create a little alter for yourself with your crystal collection. They also make beautiful home decor, you can spread them around the room, it'll add a cute element to the room while adding good vibes to your space.

How should I care for my handmade soap?
Due to our products being all natural and handmade, we don't use chemicals or hardeners in our soaps so there are a few things to keep in mind. It is best if you use your soap within 6 months of purchase. If you must store it, keep it in a cool, dark, dry place. Allow your soap to dry in a well draining soap dish between uses, don't let your soap sit in water. Try to avoid direct sunlight.