Returns:
Due to the nature of our products All sales are final. We do not accept returns/refunds or exchanges for any products purchased from our store for reason such as the scent not being to your liking.
Product Inspection:
We ensure that all products are thoroughly inspected for quality and accuracy before they are shipped or made available for pickup. However, if you receive a damaged or defective product, please contact our customer support within 48 hours of receiving the item.
Damaged or Defective Products:
In the rare event that you receive a damaged or defective product, please provide us with detailed information and supporting evidence (such as photographs) within 48 hours of receiving the item. Our customer support team will assess the situation and provide appropriate assistance.
Customer Responsibility:
It is the customer's responsibility to ensure that the correct product is ordered, and all relevant details, such as size, color, and quantity, are verified before completing the purchase. The correct shipping address is the customer’s responsibility.
Please note that by making a purchase from our store, you agree to abide by this return policy. If you have any questions or concerns regarding our return policy, please contact our customer support team at customerservice@crystalirie.com, and we will be happy to assist you.
